Terms & Conditions

PRODUCT DESCRIPTIONS

The product descriptions are as accurate as possible, but we reserve the right to alter them without prior notice. The photographs and images shown on this website are for illustrative purposes only: the actual products may differ.
Our camera kits are for UK use and are PAL format.
Power supply units are standard 13 amp 3 pin.


GUARANTEE

All our nest boxes, bird feeders and camera kits carry a one-year guarantee against faulty workmanship and failure of equipment.


ORDER PROCESSING

Orders will be processed the next working day after your order has been confirmed, and payment has been received in full. We accept payment by cheque or credit card. Please contact us for further details.
Please contact us if you require express or special delivery. This may incur a charge.


CARRIAGE AND HANDLING

Carriage charges are not included.
Goods will be packed and dispatched via our carrier from stock within 5 working days.
You will be advised if we are out of stock and delivery time will be longer. A new delivery date will be advised.


LOSS/DAMAGE/DELAYED DELIVERY

On delivery, please ensure that your goods are received in good condition and the packaging is not damaged. Sign for them if they are undamaged, or mark the delivery note as “goods damaged”.
We will only replace the goods damaged in transit.
If your order is incorrect, lost, damaged or delayed in transit, please contact us by email or by writing within 28 days of your order date and provide us with your order reference and date of order. We will not be liable for any loss, damage, incorrect delivery or delay if we do not receive written details of your claim within this period.


RETURNS POLICY

If a faulty item is delivered or it is not the item that you ordered, you will be offered a replacement. If this is not acceptable a full refund will be offered.
Faulty items must be returned within 28 days to qualify for a refund.
Notification of faulty goods must be made immediately on receipt of the item.
This does not affect your statutory rights as a customer.


CANCELLATION POLICY

Order cancellation must be done within seven days of receipt of goods. Goods must be returned unused.
If goods are returned for any reason other than being damaged or faulty, for example the goods are not required, the customer must pay the return postage.
Refunds will be made as soon as possible.


PRIVACY / USE OF COOKIES

We respect your privacy and are registered with the Data Protection Agency.
Any information you give us will only be used to satisfy your order(s).
We will not pass on your details to any third party for any reason.
We are committed to safeguarding the privacy of our website visitors; this policy  sets out how we will treat your personal information.

(1)    What information do we collect?

We may collect, store and use the following kinds of personal data:

[(a)    information about your computer and about your visits to and use of this website (including [your IP address, geographical location, browser type, referral source, length of visit and number of page views]);]

[(b)    information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (including [DETAILS]);]

[(c)    information that you provide to us for the purpose of registering with us (including [DETAILS]);]

[(d)    information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including [DETAILS]);]

[(e)    any other information that you choose to send to us; and]

[(f)    OTHER INFORMATION.]

[(2)    Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We [may] use [both] [“session” cookies] [and “persistent” cookies] on the website.  [We will use the session cookies to: keep track of you whilst you navigate the website; and [OTHER USES].]  [We will use the persistent cookies to: enable our website to recognise you when you visit; [OTHER USES].]

[Session cookies will be deleted from your computer when you close your browser.]  [Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.]

[We use Google Analytics to analyse the use of this website.  Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers.  The information generated relating to our website is used to create reports about the use of the website. Google will store this information.  Google's privacy policy is available at: http://www.google.com/privacypolicy.html.]

[Our [advertisers/payment services providers] may also send you cookies.]

Most browsers allow you to refuse to accept cookies.  (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.)  This will, however, have a negative impact upon the usability of many websites [, including this one].]

(3)    Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

[(a)    administer the website;]

[(b)    improve your browsing experience by personalising the website;]

[(c)    enable your use of the services available on the website;]

[(d)    send to you goods purchased via the website, and supply to you services purchased via the website;]

[(e)    send statements and invoices to you, and collect payments from you;]

[(f)    send you general (non-marketing) commercial communications;]

[(g)    send you email notifications which you have specifically requested;]

[(h)    send to you [our newsletter and other] marketing communications relating to our business [or the businesses of carefully-selected third parties] which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications) ;]

[(i)    provide third parties with statistical information about our users – but this information will not be used to identify any individual user;]

[(j)    deal with enquiries and complaints made by or about you relating to the website; and]

[(k)    OTHER USES.]

[Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.]

[We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.]

[All our website financial transactions are handled through our payment services provider, Paypal.  You should only provide your personal information to Paypal after reviewing the Paypal privacy policy (available at www.paypal.com).  We will share information with  Paypal only to the extent necessary for the purposes of processing payments you make via our website.]

(4)     Disclosures

We may disclose information about you to [any of our employees, officers, agents, suppliers or subcontractors] insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose information about you:

(a)    to the extent that we are required to do so by law;

(b)    in connection with any legal proceedings or prospective legal proceedings;

(c)    in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and

[(d)    to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.]

Except as provided in this privacy policy, we will not provide your information to third parties.

[(5)    International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Information which you provide may be transferred to countries [(including [the United States], [Japan], [OTHER COUNTRIES])] which do not have data protection laws equivalent to those in force in the European Economic Areas (EEA).

[In addition, [personal information that you submit for publication on the website] will be published on the internet and may be available, via the internet, around the world.]

You expressly agree to such transfers of personal information.

(6)    Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

[We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted [using SSL technology].]  

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

[You are responsible for keeping your password and user details confidential. We will not ask you for your password.]

(7)    Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website.  You should check this page occasionally to ensure you are happy with any changes.  

[We may also notify you of changes to our privacy policy by email.]  

(8)    Your rights

You may instruct us to provide you with any personal information we hold about you.  Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).

You may instruct us not to process your personal data for marketing purposes by email  at any time.  (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)

(9)    Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

(10)    Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

(11)     Contact

If you have any questions about this privacy policy or our treatment of your personal data, please write to us or email click here for details

(12)    Data controller

The data controller responsible for our website is Roger Chilcott.  


This privacy policy is based on a precedent
available at Employment Law Contracts and Website Law



CLOSEWATCH NEST BOX & WILDLIFE CAMERAS. 12A Trgainlands Park, Washaway, Bodmin, Cornwall. PL30 3AU.
© Closewatch Nest Box & Wildlife Cameras.  All Rights Reserved